Service and Maintenance

Content Management Training

Before your website goes live we train you how to manage and update your content using the builtin CMS (Content Management System). This service is included with all our website design packages.

If you need a refresher course or have brought on someone new to your team we can help with additional training. Our Content Management Training service includes three additional hours of training. If you live in the greater Seattle area, we come to you. For all other locations, the training is done over the phone.

Website Maintenance

We consider the day your websites goes live as the beginning and the three months that follow as the most critical days to the success of your website. With that understanding, three months of service and maintenance is included with every website we design.

Website Service and Maintenance Duration
Customer Support 3 Months
Maintenance and Monitoring 3 Months
Content and Design Updates 1 month

Website Maintenance Plans

You have the full-time job of running your business. Let us take care of your website.

To extended your three months to a year we offer two maintenance plans for websites built from the ground up by Macland Artworks. If you have an existing website, contact us by using our contact form or give us a call at 206-430-5597. We’ll evaluate your website and provide a custom quote for your maintenance plan.

Plans and Services Website Maintenance Plan Website Maintenance Plan Plus
Duration 1 Year 1 Year
Customer Support Check mark Check mark
Maintenance and Monitoring Check mark Check mark
Analytics Reports Check mark Check mark
Content and Design Updates X mark 6 months

Check mark Included with plan
X mark Not included with plan

Our maintenance plans including the following services.

Customer support

Call or email us anytime with a website problem, and we’ll take care of it.

Maintenance and monitoring

During the duration of your plan, we monitor your website on a weekly basis to make sure it’s running smoothly and the technology behind your website is up-to-date. We also work directly with your hosting service to monitor and troubleshoot any issues that may come up. A key part of our maintenance plans, this service is designed to to keep you happy and your website healthy.

Analytics reports

Our plans include analytics reports – two per month. These reports give you a statistical overview of your website. Visitor data, traffic trends, site navigation and location data on visitors is some of the information you will see in your reports. Over time, you will begin to see the trends of your website. These analytics show the data you need to assure you are on track with your goals, point out what’s not working and give you the foundation to take your website to the next level.

Content and design updates

Taking your website to the next level often means updates to your website such as navigation menu changes, adding new features or updating content to improve your customer’s experience.

Website Hosting

We offer exceptional website hosting plans. Our plans include 12 months of hosting service and the transfer of your existing domain or establishing a new domain name (.com .net .org .us .biz .info) with our hosting partners at ICDSoft.